FAQ's/Help

FAQ's
Voice/SMS/Data Bundles
  1. What are the VIp Attractions bundles?
    North America Plan Global Plan
    Plan 1 - 500 points (Calls & SMS only) Plan 1 - 200 points (Calls & SMS only)
    Plan 2 - 1,000 points (Calls & SMS only) Plan 2 - 400 points (Calls & SMS only)
    Data Plan 1 - 2G Data Plan (Data only) Data Plan 1 - 2G Data Plan (Data only)
    Data Plan 2 - 4G Data Plan (Data only) Data Plan 2 - 4G Data Plan (Data only)
    Data Plan 3 - 7G Data Plan (Data only) Data Plan 3 - 7G Data Plan (Data only)
    Value Bundle Plan (500 points & 2G Data) Value Bundle Plan (200 points & 2G Data)
    Value Bundle Plan (1,000 points & 4G Data) Value Bundle Plan (400 points & 4G Data)
    Value Bundle Plan (1,000 points & 7G Data) Value Bundle Plan (400 points & 7G Data)

    The VIP Attraction bundles offers call, sms and data plan options to visiting tourist. The two bundle plans are the North America plan and the Global plan.For these two plans the guest has the option of choosing 500 or 1000 points for the North America plan, 200 or 400 points for the Global plan, 2, 4, or 7 GB of data and the option of activating a plan on their Blackberry phone.

  2. What are the costs associated with getting the North America plan and the Global plan on the DL600?
  3. What is the difference between the North America plan and the Global plan?

    The Global plan allows Calls & SMS to the Networks/Regions below:

    Destination Mobile Landline Fixed Lines
    Digicel
    Lime
    Flow
    Digicel Caribbean
    Canada
    US
    UK
    Cuba

    The North America Plan allows Calls and Sms to the Networks/Region below:

    Destination Mobile Landline Fixed Lines
    Digicel
    Lime
    Flow
    Digicel Caribbean
    Canada
    US
    UK
    Cuba
  4. How does the guest preorder their rental device or data plan?

    The guest may book our rental service by:

  5. Are these rental purchases offered at both lounges?
    Phones can be picked up at arrival at Club Mobay as prebooked and Walk in. Guest can only drop off the devices at Club Kingston.
  6. What forms of payments are accepted online and at the Club Mobay rental desk?
    Payment Methods Online Phone Rental Desk
    Visa
    Mastercard
    Discover
    Amex
    Cash Sim Sales Only
    Debit Cards
  7. After purchasing the rental plan and/ or device online, what happens when the guest arrives at the Airport?
    After successfully completing the online purchase, the guest will be issued with a reference number or a unique confirmation number.Upon Arrival at the Airport the guest is required to proceed to the Club Mobay rental desk. A Stay Connected Representative will confirm the rental request, collect the deposit and issue the guest with the rental items.The guest will be required to test the devices and/or plan to confirm that they are working as required.
  8. Can the guest amend their rental order?

    The guest can amend their order; this can be done up to 48 hours before their arrival.

    • Once the guest successfully makes their rental request online, a confirmation will be sent to their email address, the email address will contain a direct link to the website where the guest will be instructed to amend the request.The email will contain a confirmation code as well as a pin number,this will only be sent to the guest’s email.
    • The guest can also call the free phone number 1-888-9355-111 to request assistance with making changes to their rental request.
  9. Will the guest be required to activate the North America or the Global Plan ?
    No, the guest will not be required to activate these plans, these plan will be activated by the Stay connected Team at the Club Mobay rental desk.
  10. How are the plans activated?
    The plans are activated by the Stay connected Representative; this is done at the point when the guest arrives at the Club Mobay rental desk.
  11. What are the opening and closing hours at the rental desks?
    Club Kingston Departure– 4am-9pm (Drop Off)
    Club Mobay Departure– 6am-10pm (Drop Off)
    Club Mobay Arrival Lounge – 7am-6pm (Pick Up)
  12. How is the guest charged for the calls/sms?
    One point is deducted for 1 sms, while 1 point is also deducted for each minute on a call.
  13. Is there a charge to receive calls?
    There is no charge to receive calls with the call plans.
  14. Are international toll free numbers accessible?
    No
  15. How does the guest check the balance on the North America and the Global plans?
    Guests can check their call and sms balance by dialing *148*779# send
  16. How does the guest check the data balance if they have selected a bundle with a data plan?
    Guests can check their data balance by dialing *120*9# send.
  17. What is the expiry date for the North America and the Global plan?
    The expiry date for all voice and data plans is 14 days.
  18. Is there a notification that advises the guest when their points balance is low?
    There is a bundle notification that advises the guest when they are at 5 points; in addition to this after each call there is a data flash that indicates the amount of points that is remaining on the plan.
  19. What is the guest required to do if they have exhausted all the points before the expiry date?
    The guest would be required to contact the Vip Attractions Customer Care Centre on 1-888-935511; this would be free from their Digicel phone number.
  20. Will the Customer be required to wait until all the points are exhausted before adding additional points?
    No, the guest is not required to wait until all the points are exhausted to add additional points.
  21. Can the guest renew their plan after the 14 days have expired?
    Yes, the guest can renew their plan by calling 1-888-9355-11 and advising the Customer Care Representative.
  22. Can the guest top up with Digicel credit after they have exhausted their minutes?
    No, the guest is required to call the VIP Attractions free phone number 1-888-935511 for assistance with adding additional points.
  23. Can the guest activate the North American and the Global plan at the same time?
    No, the guest cannot activate two voice plans on the same number at the same time.If the guest wants to change from one bundle to the other, they would be required to have our Customer Care Representative halt the current plan and activate another plan.
  24. If the guest activated the North American plan initially and they have exhausted the bundle, can they now purchase a Global plan?
    Yes, the guest can now activate the plan of their choice.
  25. If at the point of renewing a plan that is close to exhausting, if the guest has points remaining on the plan, will they roll over to the next plan?
    No, the minutes will not roll over from one plan to the next.
  26. Will a customer be allowed to transfer unused points to another Digicel customer?
    No, the guest will not be able to transfer points to another account.
  27. Is the expiry date extended when the guest add additional point?
    Yes, the guest will be given an additional 14 days to use the allotted points.
  28. Is there a limit to the amount of times that the guest is allowed to add additional points?
    No, the guest is allowed to add points as many times as they see necessary.
  29. Can the guest deactivate the North America or the Global plan?
    No, activations and deactivations can only be done by the Stay Connected Customer Care Representative.
  30. Can a customer take the Digicel Sim with the bundle and use outside of the Home Country (Jamaica)?
    No, the benefits associated with the Vip Attraction bundles are only available within the Home Country.The guest will not be able to access these call plans outside of Jamaica.
  31. Can an existing Digicel customer activate the North American and the Global plan on their existing telephone number?
    No, the plans can only be activated on specially provisioned numbers by the Stay connected Representatives.
  32. Can the guest benefit from special Digicel offers/promotions with the Vip Attractions bundles?
    No, the guest is not able to access any special digicel offers or promotions
  33. Can a guest add fewer points than they had initially purchased? For example can the guest move from the North America 500 to the North America 1000 or from the Global 400 to the Global 200?
    Yes, the guest is allowed to add any additional points after the initial plan activation.
  34. Can the guest use their Priority pass/Diner card/Airport angels to prebook the phone rental service?
    No, these cards are not accepted as payment for the rental service.
  35. What is the process when the guest returns their device on the day of their departure?
    The guest will be required to return the rental device to the Club Mobay Phone rental returns desk, on the droff off day.The Club Mobay Representative will inspect the device and return the deposit to the guest once the device is in good working.An email or text message will be sent to guest at least 24 hours in advance, this email/text will be a reminder to the guest to drop off the device, it will also contain information as to where to drop off the device.
  36. What is the cancellation policy?
    Cancellations can be done up to 48 hours before the guest arrives, cancellations will not be approved after the 48 hour window.
  37. How will the guest be refunded for a cancellation if the purchase was done online or at the Club Mobay phone rental desk?
    If the rental order was done online or at the phone rental desk, the money deducted will automatically be credited to the guest's account, once the cancellation request was received with the 48 hour window.
  38. What happens if the phone is damaged upon returning to the rental desk?
    The terms and conditions in the contract will apply.
  39. What is considered as damage?
    Damage to the handset can be but is not limited to:
    • Physical damage of the handset
    • Liquid damage to the handset
    • Cracked screens
  40. How is the transmission history and information saved in the phone during the rental?
    After the handset is returned, we accept the responsibility for resetting all the functions of the phone/device, including placing the number in quarantine for 14 days.
SIM Card
  1. What is a sim card?
    A SIM card is the device (a small plastic card about the size of a thumb nail) that enables your phone to work and provide a phone service. The SIM card stores information that identifies the phone to the network service provider and thereby allows the phone/device to connect to the network and make calls.
  2. Can the guest purchase the Sim Card only without a data plan?
    Yes, a sim card only can be purchased.
  3. What type of sim cards are available for sale?
    Micro Sim and Nano Sims are available for sale
  4. What is the difference between Nano, Micro Sim and the regular sim card?

    A mini sim or Micro Sim is cut down to be used in an applicable device such as Ipad or Iphone. Nano SIM refers to the SIM (Subscriber Identity Module) standard used by the cellular capable iPad models.
  5. Can the guest purchase a data plan with the sim card that was purchased?
    Yes, however, the guest can only purchase one data plan, after the intial plan expires, the guest will need to top up with Digicel credit.
  6. What is required to purchase a Sim card only?
    The guest is required to provide their passport, along with payment, this can be via credit card, cash or debit card.
  7. What is the cost for the Sim Card?
    The cost for the Sim Card only is US $20.00
  8. What are the acceptable payment methods?
    Payment Methods Online Phone Rental Desk
    Visa
    Mastercard
    Discover
    Amex
    Cash Sim Sales Only
    Debit Cards
  9. What plans can be purchased with the sim card, what are the costs for the plans?
  10. How does the guest preorder the Sim card?
    The guest may preorder the sim by:
  11. Can the guest purchase additional points after exhausting their initial minutes?
    No, the guest is only allowed to activate one data plan, after exhausting the points the guest would be required to top up with digicel credit.
  12. After pre-ordering the Sim card online, what happens when the guest arrives at the Airport?
    After successfully completing the online purchase, the guest will be issued with a reference number or a unique confirmation number.Upon Arrival at the Airport the guest is required to proceed to the Club Mobay rental desk.The Stay connected Representative will confirm the rental request, collect the deposit and issue the rental item/s.The guest will be required to test the devices/Sim card and/or plan to confirm that it is working as required.
  13. Can the guest amend their Sim Card rental order?
    The guest can amend their order; this can be done up to 48 hours before their arrival.
    • Once the guest successfully makes their rental request online, a confirmation will be sent to their email address, the email address will contain a direct link to the website where the guest will be instructed to amend the request using the confirmation and pin number that can only be found in the email.
    • The guest can also call the free phone number 1-888-9355-111 to request assistance with making changes to their rental request.
  14. What are PIN and PUK codes?
    The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code.
  15. What are the short codes to remove the pin and puk block?
  16. How many contacts can be stored on the sim card?
    The sim card can store between 200-250 contacts.
  17. How do I activate call diverts on the sim card?
  18. How do I activate call waiting on the sim card?
    To activate call waiting dial *43# send.
  19. How do I withhold my number, if I do not want it to be shown to the receiver?
  20. How do I check my phone number?
    To check the phone number dial *129# send
  21. How do I check my voice and sms balance?
    To check the voice and sms balance on the sim card, dial *148*779# send.
  22. How do I check the data balance on the data plan?
    To check the data balance dial *120*9# send.
  23. What are the call barring passwords?
Handsets-DL600/Nokia N106
  1. What are the handsets available for rental?
    The Nokia 106 and the Alcatel DL600 are available for rental.
  2. What are the specifications of the handsets?
  3. What are the costs for renting the DL 600 and the Nokia N106?
  4. How does the guest preorder the phones?

    The guest may book our rental service by:

  5. What forms of payments are accepted online and at the Club Mobay phone rental desk?
    Payment Methods Online Phone Rental Desk
    Visa
    Mastercard
    Discover
    Amex
    Cash Sim Sales Only
    Debit Cards
  6. After pre-ordering the phone online, what happens when the guest arrives at the Airport?
    After successfully completing the online purchase, the guest will be issued with a reference number or a unique confirmation number.Upon Arrival at the Airport the guest is required to proceed to the Club Mobay rental desk.The Representative will confirm the rental request, collect the deposit and issue the guest with the rental items.The guest will be required to test the devices and/or plan to confirm that they are working as required
  7. Can the guest amend their phone rental order?
    The guest can amend their order; this can be done up to 48 hours before their arrival.
    • Once the guest successfully makes their rental request online, a confirmation will be sent to their email address, the email address will contain a direct link to the website where the guest will be instructed to amend the request.The email will contain a confirmation number as well as a pin number, this will only be sent to the guest via email.
    • The guest can also call the free phone number 1-888-9355-111 to request assistance with making changes to their rental request.
  8. Can the guest take the phone with the sim and use it outside of Jamaica?
    No, the phone can only be used on the Home network in Jamaica.
  9. How long should the battery be charged on the initial charge?
    Unplug the battery charger when the battery indicator shows that the battery is full.For first and consecutive charges,charging the battery can take up to two hours to three hours.It is not recommended to keep the charge longer.When charging through a USB, charging may take longer than 2 hours.
  10. How can I prolong the battery life on the phone?
    Turn off the bluetooth when it is not needed.Turn off scanning,disable the show when available option.Select packet data connection select when needed,select network modethen gsm.Leaving applications running increases the demand on the battery life,close all applications when they are not in use.Turn off the vibrate function.Ensure that your phone is running the latest software.
  11. What happens if the phone stops working after leaving the phone rental desk?
    If the phone stops working contact the free phone number 1-888-9355-11, the Stay connected representative will advise accordingly.
  12. Will I be required to assemble the phone and the sim card?
    No, the phone and sim will be pre-assembled.
  13. What are the PIN and PUK codes?
    The PIN (personal Identification Number) code prevents unauthorized access to the Sim Card in your phone.If you enter the PIN code incorrectly 3 times in a row,the sim card will be blocked.This will only occur,if the pin request is enabled.To un-block the sim card,you will need to the PUK(Personal Unlock Key)code.
  14. Will I be required to select the network that the phone operates on?
    No, the network will automatically be selected when the phone is powered on.
  15. Are the Nokia N106 and the DL600 data compatible? Can I browse the internet on these phones?
    For internet/Data browsing we recommend the DL600.
  16. How do I browse using the DL600?
    For browsing, ensure that a Data plan is purchased.Go to settingsselect data usageturn data on.
  17. How do I check my data balance?
    To check the balance on the data, dial *120*9# send
  18. What do I do if I have exhausted all the data?
    To purchase additional data, dial 1-888-9355-11 and speak to a Stay connected Customer Care Representative, they will assist with adding data to the device.
  19. Can I renew the data plan after the 14 days has expired?
    Yes, the guest can renew their plan by calling 1-888-9355-11 and advising the Stay connected Customer Care Representative.
  20. Is it possible to get itemized information for the numbers for calls dialed?
    No, we are unable to provide that information.A recommendation would be to check the call log in the handset?
  21. Can I rent more than one handset?
    Yes, the guest is allowed to rent more than one handset.Please note that a deposit is required for each device.
  22. When I make a call, is the connecting phone notified of the of the phone number?
    The network default settings is that the number is shown for each call.If you wish to withhold the telephone number,dial #31# 1876-xxx-xxxx before dialing the desired phone number.
  23. Can I change the phone that was rented midway the period?
    No, you will not be able to change the phone midway the period.
  24. What language is the phone menu?
    The menu settings are in English.
  25. How do I dial domestic and international locations?
    You’re Jamaica Cell to US: 1 – area code – phone number
    US to Your Jamaica Cell: 1 – 876 – phone number
    Your Jamaica Cell Number to Jamaica: phone number
    Jamaica to Your Jamaica Cell Number: phone number
  26. What are the emergency contact numbers in Jamaica?
    You may dial 119 or 110 toll free in order to contact the police or an ambulance.
  27. What should I do if there is no service, no reception bars or emergency calls only notification?
    Check the handset to ensure that the coverage bars are present on the main screen, if you are getting no coverage.Go to settingsselect moreMobile networksthen select network operators.Perform a network search for it to pick up the available networks.
  28. What will the rates be for people calling me from the US?
    That depends on the international long distance rates charged by their service provider or international calling card.
  29. How do I access my voicemail?
    To access voicemail, press 123.The voicemail will have a predefined greeting.
  30. If I rent more than one handset, will I be charged a deposit for each handset?
    Yes, each handset will attract a deposit.
  31. Am I guaranteed good signal strength on these handset throughout Jamaica?
    Digicel networks boasts 99% coverage throughout the entire length and breadth of the Country, you should have perfectly good signal,except in areas that are labeled bad spots,example enclosed areas such as tunnels,underground and heavily confined areas such as maximum security prisons.
  32. Can I remove the sim card from the handset and replace it with a sim from a network overseas?
    No, the handsets are locked to the Digicel Network and as such another network sim will not work in the handset.
  33. Will another local network sim card work in the handset?
    No, the handsets and locked to the Digicel Network and as such another network sim will not work in the handset.
  34. Can I take the phone to a Digicel Dealer store if I have problems?
    It would be best to first contact the free phone number 1-888-935-11, the Stay connected Customer Care representative will advise accordingly.
  35. What is the process when the guest returns their phone on the day of their departure?
    The guest will be required to return the phone to the Club Mobay Phone rental returns desk, on the drop off day.Text messages or email with reminders will be sent to the guest 24 hours in advance, it will also contain details of where to drop off the device.The Club Mobay Representative will inspect the device and return the deposit to the guest once the device is in good working.
  36. What happens if the phone is damaged upon returning to the phone rental desk?
    The terms and conditions in the contract will apply.
  37. What is considered as damage?
    Damage to the handset can be but is not limited to:
    • Physical damage of the handset
    • Liquid damage to the handset
    • Cracked screens
  38. What If the guest loses the charger, is there a cost attached?
    A portion of the deposit may be used to recover the cost of the charger.
  39. What happens if the Guest does not return the device?
    The terms and conditions outlined in the contract will apply.
  40. What happens if the phone is lost or stolen?
    The terms and conditions in the contract will apply.
  41. Who do I call if I have handset issue or coverage issues?
    You can call the Stay connected free phone number 1-888-9355-111
  42. What is the cancellation policy?
    Cancellations can be done up to 48 hours before the guest arrives, cancellations will not be approved after the 48 hour window.
  43. How will the guest be refunded if the purchase was done online or at the Club Mobay rental desk?
    If the rental order was done online or at the phone rental desk, the money deducted will automatically be credited to the guest’s account, once the cancellation request was received with the 48 hour window.
  44. How is the transmission history and information saved in the phone during the rental?
    After the handset is returned, we accept the responsibility for resetting all the functions of the phone, including placing the number in quarantine for 14 days.
Tablets-iPad/Youth Pad and Samsung Galaxy
  1. What devices are available for rental?
    The iPad, Youth pad and Samsun Galaxy are available for rental.
  2. What are the specifications of the devices?
  3. What plans are available plans for the iPad?
  4. What are the available plans for the Youth pad?
  5. What are the available plans and costs for the Samsung Galaxy?
  6. What is the difference between the North America plan and the Global plan?
  7. How does the guest preorder the Tablets?

    The guest may book our rental service by:

  8. What forms of payments are accepted online and at the Club Mobay rental desk?
    Payment Methods Online Phone Rental Desk
    Visa
    Mastercard
    Discover
    Amex
    Cash Sim Sales Only
    Debit Cards
  9. After pre-ordering the Tablet online, what happens when the guest arrives at the Airport?
    After successfully completing the online purchase, the guest will be issued with a reference number or a unique confirmation number.Upon Arrival at the Airport the guest is required to proceed to the Club Mobay rental desk.The Representative will confirm the rental request, collect the deposit and issue the guest with the rental items.The guest will be required to test the devices and/or plan to confirm that they are working as required.
  10. Can the guest amend their rental order?
    The guest can amend their order; this can be done up to 48 hours before their arrival.
    • Once the guest successfully makes their rental request online, a confirmation will be sent to their email address, the email address will contain a direct link to the website where the guest will be instructed to amend the request.The email will contain a confirmation number as well as a pin number,this email will only be sent to the guest.
    • The guest can also call the free phone number 1-888-9355-111 to request assistance with making changes to their rental request.
  11. Will the guest be required to activate the North America or the Global Plan themselves?
    No, the guest will not be required to activate these plans; these plans will be activated by the Stay connected staff at the Club Mobay rental desk.
  12. How are the plans activated?
    The plans are activated by the Stay connected Representative; this is done at the point when the guest arrives at the Club Mobay rental desk.
  13. What are the opening and closing hours at the rental desks?
    Club Kingston Departure– 4am-9pm (Drop Off)
    Club Mobay Departure– 6am-10pm (Drop Off)
    Club Mobay Arrival Lounge – 7am-6pm (Pick Up)
  14. How is the guest charged for the calls/sms?
    One point is deducted for 1 sms, while 1 point is also deducted for each minute on a call.
  15. Is there a charge to receive calls?
    There is no charge to receive calls with the call plans.
  16. Are international toll free numbers accessible?
    No
  17. How does the guest check the balance on the North America and the Global Voice/Sms plans?
    Guests can check their call and sms balance by dialing *148*779# send
  18. How does the guest check the data balance on the tablet?
    Guests can check their data balance by dialing *120*9# send.
  19. What is the maximum time of the first battery charge on the Tablet?
    The maximum first time charge should be eight hours.
  20. The Tablet is not turning on what should I do?
    Allow the battery to charge for a while, especially if it is the first use.
  21. Can I plug an Ethernet cord into my Tablet?
    No, we recommend that the guest activate a data plan (2GB.4GB, or 7GB)
  22. My tablet is not charging through the USB Charger, what should I do?
    Plug the Tablet on to the main unit for charging, only use approved devices for charging the Tablets.
  23. Does the Tablet need to be turned off to charge?
    The tablet will charge when it is turned on, off or even on screen save mode, you will be required to plug it in to the adapter main or with the USB.
  24. What is the expiry date for the North America and the Global plan?
    The expiry date for all voice and data plans is 14 days.
  25. Is there a notification that advises the guest when their points balance is low?
    There is a bundle notification that advises the guest when they are at 5 points; in addition to this after each call there is a data flash that indicates the amount of points that is remaining on the plan.
  26. What is the guest required to do if they have exhausted all the points before the expiry date?
    The guest would be required to contact the Stay Connected Customer Care Centre on 1-888-935511; this would be free from their Digicel phone number.
  27. Will the Customer be required to wait until all the points are exhausted before adding additional points?
    No, the guest is not required to wait until all the points are exhausted to add additional points.
  28. What happens if the Tablet stops working after leaving the rental desk?
    If the device stops working contact the free phone number 1-888-9355-11, the Stay Connected representative will advise accordingly.
  29. What do I do if I have exhausted all the data?
    To purchase additional data, dial 1-888-9355-11 and speak to a Stay Connected Customer Care representative, they will assist with adding data to the device.
  30. Can the I renew the data plan after the 14 days have expired?
    Yes, the guest can renew their plan by calling 1-888-9355-11 and advising the Stay Connected Customer Care Representative.
  31. Can the guest top up with Digicel credit after they have exhausted their minutes?
    No, the guest is required to call the VIP Attractions free phone number 1-888-935511 for assistance with adding additional points.
  32. Can the guest activate the North American and the Global plan at the same time?
    No, the guest cannot activate two voice plans on the same number at the same time.If the guest wants to change from one bundle to the other, they would be required to have our Stay Connected Customer Care Representative halt the current plan and activate another plan.
  33. If the guest activated the North American plan initially and they have exhausted the bundle, can they now purchase a Global plan?
    Yes, the guest can now activate the plan of their choice.
  34. If at the point of renewing a plan that is close to exhausting, if the guest has points remaining on the plan, will they roll over to the next plan?
    No, the minutes will not roll over from one plan to the next.
  35. Will a customer be allowed to transfer unused points to another Digicel customer?
    No, the guest will not be able to transfer points to another account.
  36. Is the expiry date extended when the guest add additional point?
    Yes, the guest will be given an additional 14 days to use the allotted points.
  37. Is there a limit to the amount of times that the guest is allowed to add additional points?
    No, the guest is allowed to add points as many times as they see necessary.
  38. Can the guest deactivate the North America or the Global plan?
    No, activations and deactivations can only be done by the Stay Connected Customer Care representative.
  39. Can a customer take the Digicel Sim with the bundle and use outside of the Home Country (Jamaica)?
    No, the benefits associated with the Stay Connected plans are only available within the Home Country.The guest will not be able to access these call plans outside of Jamaica.
  40. Can an existing Digicel customer activate the North American and the Global plan on their existing telephone number?
    No, the plans can only be activated on specially provisioned numbers by the Stay connected Representatives.
  41. Can the guest benefit from special Digicel offers/promotions with the Vip Attractions bundles?
    No, the guest is not able to access any special Digicel offers or promotions
  42. Can a guest add fewer points than what they had initially purchased? For example can the guest move from the North America 500 to the North America 1000 or from the Global 400 to the Global 200?
    The guest is allowed to add any additional points after the initial plan activation.
  43. Can the guest use their Priority pass/Diner card/Airport angels to prebook the phone rental service?
    No, these cards are not accepted as payment for the phone rental service.
  44. Can I rent more than one Tablet?
    Yes, the guest is allowed to rent more than one Tablet.
  45. If I rent more than one Tablet, will I be charged a deposit for each Tablet?
    Yes, each device will attract a deposit.
  46. Can I take the Tablet to a Digicel Dealer store if I have problems?
    It would be best to first contact the free phone number 1-888-935-11, the Stay Connected Customer Care representative will advise accordingly.
  47. What is the process when the guest returns their Tablet on the day of their departure?
    The guest will be required to return the Tablet to the Club Mobay rental returns desk, on the drop off day.The Stay connected Representative will inspect the device and return the deposit to the guest once the device is in good working. Text messages or email with reminders will be sent to the guest 24 hours in advance, it will also contain details of where to drop off the device.
  48. What happens if the Tablet is damaged upon returning to the phone rental desk?
    The terms and conditions outlined in the contract will apply.
  49. What is considered as damage?
      Damage to the Tablet can be but is not limited to:
    • Physical damage of the device
    • Liquid damage to the device
    • Cracked screen
  50. What happens if the Guest does not return the device?
    The terms and conditions in the contract will apply.
  51. What happens if the device is lost or stolen?
    The terms and conditions in the contract will apply.
  52. What is the cancellation policy?
    Cancellations can be done up to 48 hours before the guest arrives, cancellations will not be approved after the 48 hour window.
  53. How will the guest be refunded if the purchase was done online or at the Club Mobay phone rental desk?
    If the rental order was done online or at the phone rental desk, the money deducted will automatically be credited to the guest’s account, once the cancellation request was received with the 48 hour window.
  54. How is the transmission history and information saved in the Tablet during the rental?
    After the handset is returned, we accept the responsibility for resetting all the functions of the phone, including placing the number in quarantine for 14 days.
  1. What is a Mifi Device?
    The MiFi hotspot device is a compact wireless modem that provides Internet or network access to any WiFi enabled peripheral device. For added security and accessibility each MiFi device can be password enabled to ensure that only authorized users can access the system.
  2. What data plans are available for the Mifi Device?
  3. How does the guest preorder the MIFI-Device?

    The guest may book our rental service by:

  4. What forms of payments are accepted online and at the Club Mobay rental desk?
    Payment Methods Online Phone Rental Desk
    Visa
    Mastercard
    Discover
    Amex
    Cash Sim Sales Only
    Debit Cards
  5. After pre-ordering the Mifi-Device online, what happens when the guest arrives at the Airport?
    After successfully completing the online purchase, the guest will be issued with a reference number or a unique confirmation number.Upon Arrival at the Airport the guest is required to proceed to the Club Mobay rental desk.The Representative will confirm your rental request, collect the deposit and issue the rental item/s.The guest will be required to test the devices and/or plan to confirm that it is working as required.
  6. Can the guest amend their Mifi device rental order?
    The guest can amend their order; this can be done up to 48 hours before their arrival.
    • Once the guest successfully makes their rental request online, a confirmation will be sent to their email address, the email address will contain a direct link to the website where the guest will be instructed to amend the request, the email will contain a confirmation numbers along with a pin code.This information will only be sent to the guests email address.
    • The guest can also call the free phone number 1-888-9355-111 to request assistance with making changes to their rental request.
  7. What are the rental rates for the data plans?
  8. What happens if the device stops working after leaving the rental desk?
    If the phone stops working contact the free phone number 1-888-9355-11, the Stay Connected representative will advise accordingly.
  9. Will I be required to assemble the device and the sim card?
    No, the device and sim will be pre-assembled.
  10. What do I do if I have exhausted all the data from the plan?
    Contact the Stay connected free phone number (1-888-9355-111) and purchase additional data.
  11. How many devices can be connected to the Mifi Device?
    The Mifi device can connect up to 10 Wifi enabled peripheral devices.
  12. What are the specifications of the Mifi Device?
    Data Rate HSDPA Downlink 21Mpbs, Uplink 5.76Mpbs
    4G Bands N/A
    3G Bands 850/1900/2100 MHz
    2G bands 850/900/1800/1900 MHz
    Wi-Fi 2.4GHz,802.11b/g/n
    Storage Capacity NAND flash 128MB + SDRAM 64MB
    External Interface Micro USB 2.0 interface
    Battery 1500mAH
  13. How should the Mifi device be charged?
    There are two types of charging,one is via the main charger,the other is via PC USB cable.Charging rates depend on whether the device is connected to the 3G network,whether the Wi-FI is transmitting,and whether the device is connected to the main charger or to PC.The main charger is the recommended source of charging.Main charger when power is off will take maximum 3 hours,while charging on the USB will take a maximum of 4 hours.In order to protect the charger please charge when the low power indication appears on the screen.
  14. Are there any Safety precautions for using the device?
    Yes, there are many precautions be taken when using the device, this is not limited to the list below.
  15. What does the display screen look like, and what are the meaning of the icons?
  16. Will I be able to protect my Mifi signal with a password?
    Yes, the device can be password protected.
  17. How do I enable a password?
    To enable a password, follow the steps outlined below:
    • Connection mode: Set the dial mode of the device,default is manual
    • SSID:Set thenetwork name of this device
    • Login in password:Set the password for the login
    • Security:Configure the security mode for Wi-Fi connection
  18. How far can the signal from the Wifi device broadcast?
    The device broadcasts Wifi connectivity for a distance of up to 30 Ft.
  19. What are the system requirements for using the Mifi device?
    To use this device you need a device with Wifi capability (supporting Wi-Fi 802.11 b/g/n and a web browser.
  20. How do I turn on/off this device?
    To turn on the device, switch the button down to the ON.To turn off the device switch the button down to the OFF.
  21. Which browser does the device support?
    • Firefox 4.0.1-9.0
    • Safari 2.0-5.1.2 IE 6.0-9.0
    • Opera 9.64-11.60
    • Chrome 5.0-14.0
  22. Which OS does the device support?
    The device supports Windows XP/Vista/7; MAC OS X10.5-10.7
  23. Can I rent more than one Mifi device?
    Yes, you can rent more than one device, please note that a deposit is required for each device rented.
  24. How do I connect to the device?
    Open your wireless network connection list and select the relative SSID.
    • Windows: Right-click Wireless network connection on the task bar, and select view available networks.
    • Mac: Pull down list from AirPort icon. Select the SSID from the drop down menu
    • iOS: Settings->Wi-Fi. Choose the SSID from the available Networks.
    • Android: Settings->Wireless controls->Wi-Fi settings. Choose SSID from the available networks.
  25. Can I connect the device without plugging in the USB Cable?
    Yes,the device can be used independently of the USB port,after intial set up(if required) you can remove the device from the USB port.To log on to the device,search among the Wifi list for Alcatel Y580,then select connect.
  26. What should I do if I see SSID but failed to connect?
    Ensure that the password you entered is the correct one:
    • Touch "WPS/Wake up" key to light the screen to check the Wi-Fi users connected, the maximum permitted is 10 users.
    • Check if WPS security enabled on your PC, If so, check the device, to see it is expecting a WPS action from your PC.
  27. What should I do if NO SERVICE is displayed on the screen?
    The possible reasons listed are unstable local signal and hardware problems. If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device.For example try moving the device close to the window.Check the device status display for error message or information.
  28. What if I forget the WIFI Key?
    You can rest the device to a factory defaults by a long press on the master reset button on the bottom of the device marked with R.
  29. How do I connect to the 3G network?
    Press and hold the connect button for more than 2 seconds,or log in the web browser, go to ?connections ?connections status, ? then click connect.
  30. How do I disconnect from the 3G network?
    Press and hold the connect button for more than 2 seconds or login to the web browser, go to ?connections ?connections status and ? click disconnect.
  31. How do I search for the network manually?
    To search for the network manually log in to the web browser, Go to Connection?Network?choose manual for network selection, click apply?then click refresh.
  32. How do I check the data usage on the data plan?
    Log in to the web browser, Go to ?Connection?then Usage history.The main screen will also display the amount of data that has been used.
  33. What do I do if I have exhausted all the data?
    To purchase additional data, dial 1-888-9355-11 and speak to a Stay connected Representative, they will assist with adding data to the device.
  34. Can I renew the data plan after the 14 days have expired?
    Yes, the guest can renew their plan by calling 1-888-9355-11 and advising the Customer Care representative.
  35. How do I set the device so that it dials to connect internet automatically?
    Log in to the web browser go to ?Quick set up?admin set up?connection mode?set to automatic.
  36. What happens if the device is lost or stolen?
    The terms and conditions outlined in the contract will apply.
  37. What if the device is damaged?
    The terms and conditions outlined in the contract will apply.
  38. What is the process when the guest returns the device on the day of their departure?
    The guest will be required to return the device to the Club Mobay rental returns desk, on the drop off day.The Stay connected Representative will inspect the device and return the deposit to the guest once the device is in good working. Messages or email with reminders will be sent to the guest 24 hours in advance, it will also contain details of where to drop off the device
  39. What is the cancellation policy?
    Cancellations can be done up to 48 hours before the guest arrives, cancellations will not be approved after the 48 hour window.
Help

To do the following contact us regarding an existing order call us on 1888 9355 111 from within Jamaica, 1876 619 1565 from outside Jamaica or email us with your request at info@vipattractions.com

  • To Top Up your Rental Phone with another Stay Connected Call/Data Plan
  • Find out your Points / Data Balance
  • Find out the expiry date on you current Call / Data Plan
  • Edit your order
  • General Queries
Terms & Conditions
Click here to view Rental Agreement
Rental Agreement
Click here to view Rental Agreement

Other Services

 

Phone Rentals

Phone Rentals

Call & Data Plans

Jamaican SIM Cards for Purchase

 
Copyright © 2025 Stay Connected Jamaica. All rights reserved.